Vision Direct UK Reviews
Based on 19 customer reviews and online research, visiondirect.co.uk has a consumer rating of 3.3 out of 5 stars, indicating most customers are generally satisfied with Vision Direct UK.
5 Stars(6)
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2 Stars(2)
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1 Star(4)
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How would you rate Vision Direct UK?
Top Reviews
Did not get my delivery so they refused to deliver again an absolute joke
Ordered from here for over a year now never had any issues, until I ordered contacts as I order every 3 months and in desperate need my last pair split ordered Thursday taken payment twice even when it said payment had declined delivery was due today (Saturday 22nd) they haven’t turned up I’m back at work tomorrow and I can’t see a thing and working on screens I’m absolutely dreading work , even with the delay of 2 days it was predicted for that day contacted them and they wasn’t helpful! 3 stars for the cheapness but I paid for next day delivery if your having delivery issues maybe refund the delivery charge ? Or don’t give predicted date and false info else I wouldn’t of ordered and shopped else where that isn’t experiencing technician issues as it’s a huge inconvenience now
All Customer Reviews (19)
Very good service as always!!!! Keep going like that. Many thanks.
Always very efficient. And always receive my lenses the next day after ordering.
On two successive orders i have received left lens with a tear in it. This causes redness in the eye and blurred vision. I am very unhappy about the quality of the product.
Great product at great prices but delivery a little slow
Website had glitches on payment section when I placed my order. First said my card was declined (there was nothing wrong with it). Contacted them by chat, they deleted my card and told me to input card again and that would solve it. Did that and then got message "we are unable to process your payment". Tried twice, same message. Tried another card and order went through BUT on checking my first card, two payments were now pending so they did go through. Phoned customer service and they could see what had happened and reversed the two extra payments, however, this did take a week to show on my account. Funny how companies can debit your card in 2 seconds flat but credits take a week.
I am giving one star for the quick delivery. vision in the lense was not good at all. it didn't any difference wearing it. I would not recommend vision direct
Did not get my delivery so they refused to deliver again an absolute joke
Had a bumpy start however was always available to chat and got resolved. Will define ordering again ***
Ordered lenses prior to Christmas, the order still has not been dispatched yet despite paying for next day delivery!!!
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